Introduction
At Motocoil Electric, we are committed to providing our customers with world-class quality motor rewinding and pump overhaul services.
We strive to meet or exceed customer expectations by continually improving our processes and procedures.
We believe that quality is everyone's responsibility, and we encourage all employees to participate in our quality improvement efforts.
We are committed to providing our employees with the training and resources they need to be successful. We have made a commitment to ensure
that all our internal processes and procedures are designed and performed in direct alignment to ISO 9001.
Scope
This policy applies to all employees, customers, and suppliers of Motocoil Electric. It also applies to all our operations, regardless of their location.
Quality Principles
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Customer Satisfaction: We are committed to meeting or exceeding customer expectations.
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Compliance: We are committed to design and implement all our internal processes and procedures in direct alignment to ISO 9001 and other regulatory requirements.
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Continuous Improvement: We are constantly striving to improve our processes and procedures.
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Employee Involvement: We believe that quality is everyone's responsibility, and we're devoted to building an environment where our employees have equal opportunity to contribute to quality improvements and goals.
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Health, Safety and Environment: We are committed to providing a safe, healthy, and environmentally friendly working environment for our employees and visitors.
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Continuous Learning: We are committed to providing our employees with the training and resources they need to be successful.
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Long-Term Sustainability: We are committed to the long-term sustainability of our business and the satisfaction of our stakeholders. We strive to build lasting relationships with our customers through quality, reliability, and trust.
Commitments
We are committed to the following CSR initiatives:
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To achieve a 99% customer satisfaction rating.
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To reduce the number of customer complaints by 10% each year.
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To achieve a 98% on-time delivery rate.
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To reduce the number of defects in our rewinding and repair process by 20% each year.
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To increase employee participation in our quality improvement efforts.
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To obtain SANS/ISO 9001 certification by 2025.
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To obtain SANS/IEC 60079 & ISO 80079 explosives atmospheres certifications by 2027.
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To ensure that all our rewinding processes and procedures are performed in accordance with ANSI/EASA AR100.
Implementation
We will achieve our quality objectives by implementing the following strategies:
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Customer focus: We will regularly survey our customers to understand their needs and expectations. We will use this feedback to improve our operations.
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Process improvement: We will regularly review our processes and procedures to identify areas for improvement. We will implement changes to improve the efficiency and effectiveness of our operations.
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Employee training: We will provide our employees with the training and resources they need to perform their jobs effectively. We will also encourage our employees to participate in our quality improvement efforts.
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Quality management system (QMS): We will implement and maintain a quality management system to ensure that our services meet customer requirements.
Conclusion
We are committed to providing our customers with the highest quality motor rewinding and pump overhaul services possible.
We believe that our quality policy and objectives are essential to our success, and we are committed to continually improving
our processes and procedures. We aim to continue to develop and implement standards and regulation compliant processes and procedures by 2030
We will communicate our quality policy to all employees, contractors, suppliers, and other relevant stakeholders. This policy will be made
available to the public through our website and will be reviewed and updated on a regular basis to ensure that it remains effective and up to date.
T.J Mosia
Managing Director
04 September 2023